Terms of Service

Effective Date: 2025-03-07

Last Updated: 2025-03-07

Welcome to Water Hero (Pty) Ltd ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our services, including our website, applications, and any other related offerings (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

1. Use of Services

You agree to use our Services only for lawful purposes and in compliance with applicable laws and regulations, including the Protection of Personal Information Act, 2013 ("POPIA"). Prohibited uses include, but are not limited to:

  • Engaging in fraudulent, harmful, or illegal activities.
  • Interfering with or disrupting the functionality of our Services.
  • Attempting to gain unauthorized access to our systems.

2. Registration and Account Responsibility

  • You may need to register for an account to use certain features of our Services.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to provide accurate and complete information when registering or using our Services.
  • You agree to notify us immediately of any unauthorized use of your account.

3. Service Availability and Changes

  • We reserve the right to modify, suspend, or discontinue our Services at any time without notice.
  • We may update these Terms or our Services to improve functionality, comply with legal requirements, or meet business needs.

4. Fees and Payments

  • Certain aspects of our Services may require payment.
  • All fees are quoted in South African Rand (ZAR) and are subject to applicable taxes.
  • Payments must be made promptly, and failure to pay may result in suspension or termination of Services.

5. Limitation of Liability

To the fullest extent permitted by law, Water Hero (Pty) Ltd shall not be liable for:

  • Indirect, incidental, or consequential damages arising from your use of our Services.
  • Loss of data, profits, or revenue, even if foreseeable or advised of the possibility of such damages.

6. Indemnification

You agree to indemnify and hold harmless Water Hero (Pty) Ltd, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses arising from:

  • Your use of our Services.
  • Your breach of these Terms.
  • Your violation of any third-party rights.

7. Intellectual Property

  • All content, trademarks, logos, and other intellectual property associated with our Services are the property of Water Hero (Pty) Ltd or its licensors.
  • You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

8. Privacy

Our handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, processing, and use of your personal information as described in our Privacy Policy.

9. Termination

We reserve the right to terminate your access to our Services at our discretion, including for violations of these Terms or applicable laws. Upon termination, your right to use our Services will immediately cease.

10. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of South Africa.
  • Any disputes arising from these Terms or your use of our Services shall be resolved through mediation or arbitration in accordance with South African law.

11. Facebook Integration

If you interact with our Services via Facebook, you must comply with Facebook's terms and policies, as well as these Terms. We are not responsible for Facebook's actions, policies, or content.

12. Changes to these Terms

We may update these Terms from time to time. Changes will be effective upon posting on our website. Continued use of our Services constitutes your acceptance of the updated Terms.

13. Contact Us

For questions, concerns, or support regarding these Terms, please contact us:

  • Email: info@waterhero.co.za

14. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Water Hero (Pty) Ltd regarding your use of our Services.

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