Privacy Policy

1. Introduction

Water Hero ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is collected and processed in compliance with the Protection of Personal Information Act, 2013 ("POPIA") and applicable international standards, including Facebook's privacy requirements. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Personal Identifiable Information: Name, email address, phone number, and physical address.
  • Account Information: Login details, profile data, and preferences.
  • Usage Information: Browsing data, IP address, cookies, and interaction with our services or ads.
  • Transaction Information: Payment details, purchase history, and delivery details.
  • Device Information: Device type, operating system, and browser information.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • To provide, personalize, and improve our services.
  • To process transactions and deliver products or services.
  • To communicate with you regarding your account, orders, and updates.
  • To comply with legal and regulatory requirements.
  • To analyze trends, track usage, and improve marketing efforts.

4. Sharing of Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: To facilitate service delivery, such as payment processing and order fulfillment.
  • Legal Obligations: To comply with laws, court orders, or government requests.
  • Advertising Partners: To provide relevant advertisements in line with Facebook's requirements.
  • Business Transfers: In case of a merger, sale, or acquisition.

5. Your Rights

You have the following rights under POPIA and applicable regulations:

  • To access your personal information.
  • To request correction or deletion of your data.
  • To object to the processing of your personal information for direct marketing purposes.
  • To withdraw consent at any time.
  • To lodge a complaint with the Information Regulator of South Africa.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes encryption, firewalls, and secure servers.

7. Cookies and Tracking Technologies

Our website and services use cookies and similar technologies to enhance user experience and deliver personalized content. You may manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

9. International Data Transfers

If your personal information is transferred outside South Africa, we ensure it is protected by appropriate safeguards in compliance with POPIA and applicable international standards.

10. Third-Party Links

Our services may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

11. Facebook Data Compliance

We comply with Facebook's privacy requirements, including adhering to their data sharing policies and guidelines. If you access our services via Facebook, please review Facebook's privacy policies for additional information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

  • Email: info@waterhero.co.za

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via our website or other appropriate channels.